A: Cleaning Industry Management Standard (CIMS) is a consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organization. Think of it as a way to differentiate your organization from the competition, demonstrate your commitment to quality and customer satisfaction, improve your overall operations, and save money. A key component of CIMS is having a trained staff, which can be achieved through CMI certification.
The Cleaning Management Institute (CMI) program is designed to increase professionalism and demonstrate a commitment to effective training. Specifically, the program is focused on training and certifying frontline cleaning professionals, verifying training programs and training facilities to a set industry standard, and improving the skills of industry trainers through a comprehensive workshop.