Customer Service Coordinator

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EBP Supply Solutions, a leading provider of Cleaning and Food Service supplies and services to commercial institutions, is currently seeking experienced, conscientious, detail oriented and enthusiastic Customer Service Coordinator to join the team in our Milford, Connecticut  location. As part our Customer Service team, this position is responsible for performing a variety of professional and technical duties and providing a full spectrum of Customer Service support to Sales Representatives and customers.

 

Reports to:  Customer Service Manager

Location(s):  Milford, CT

Compensation:  Based on experience

 

ESSENTIAL FUNCTIONS: 

 

  • Possess a spirit to serve, a commitment to problem solving, and dedication to engage and delight customers.

  • Backorder fulfillment coordination and communication, including monitoring back orders for tomorrow, and identifying correct alternate/suitable substitutes to satisfy customer needs.

  • Coordinate with Transportation Dept., including same day deliveries, will calls, couriers, and UPS shipments.

  • Coordinate all customer returns and credits.

  • Process sample requests.

  • Coordinate inventory transfers between branches with Purchasing Dept.

  • Enter and monitor special and direct orders, coordinating with expediters as needed, and communicating ETAs to customers and reps.

  • Accomplish all order entry for orders placed by phone/fax/email.

  • Monitor and correct EDI orders.

  • Develop and maintain customer order guides

  • Maintain up to date product knowledge, with the ability to ‘up sell’ and support promotions, with the ability to identify EBP item numbers from descriptions and manufacture numbers.

  • Provide timely responses to requests for price quotes, bids, rebates, and contracts.

  • Maintain customer sell prices in AS400 and monitor margins.

  • Maintain customer files, including point of contact, phone numbers, fax numbers, and email addresses.

  • Participate in benchmarking, CTE, and Six Sigma quality improvement projects.

  • Experience managing customer service across multiple branches.

  • Strong analytical skills.

  • Superior verbal and written communication skills.

  • Ability to work independently, with the confidence to make correct business decisions in support of a diverse customer base.

  • Strong interpersonal skills.

  • Ability to function in a fast paced and dynamic work environment.

  • Professional and friendly telephone skills.

  • Advanced computer skills (Word Processing, Outlook, Spreadsheets, Database Management, and Graphical Presentations).

EDUCATION & EXPERIENCE:

  • Bachelor’s degree (or higher)  in a Business related subject matter or 3-5 years related experience and/or training; or equivalent combination of education and demonstrated working experience.

  • Minimum 5 years of demonstrated Customer Service experience and growth with retail or wholesale   operations.

PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. 

  • The employee is occasionally required to stand; walk; use hands to manage paperwork, filing, and computer typing and using a telephone. 

  • Specific vision abilities required by this job include close vision.

The Company offers a competitive compensation package that is commensurate with experience as well as a broad range of benefits (Medical, Dental, Prescription Drug, Life Ins., Short & Long Term Disability Ins., EAP, Educational Assistance Program, etc..), and a 401(k) retirement plan with company match.


Please send (email, fax or mail) resume with compensation history listed (required in order to be considered for the position) in confidence to:

Contact:                                              


EBP Supply Solutions

200 Research Drive

Milford, CT  06460

Attn: HR


Fax: 203-882-2897

Minority & Women Applicants are Encouraged to Apply


Apply Now